CHECK IN &
Meet Jack. Like many people, Jack uses apps to plan his travels.
He sees your hotel. It has an app where he can check in, order room service and message a concierge. Jack is busy, so this sounds perfect.
So, he chooses your hotel and because of the added convenience, has a better visit and spends more money.
Jack, tired from a long flight, checks-in via the app.
He plans to eat out but sees you have a great menu.
Jack receives a message with hotel special offers.
10% off room service - so he orders a late snack.
Jack checks the conference schedule and speakers.
He instant messages the concierge about things to do.
Jack books a local event (earning your hotel commission).
He finds his way around with maps and transport.
Jack pays his bill, checks out and gets a thank you message.
He receives loyalty points and rewards for sharing his feedback.
Jack leaves some positive comments on Trip Advisor.
He had a great trip so shares it with his friends on social media.